Return & Refund Policy
At KitchenPure Masala, we are committed to providing you with fresh, high-quality, and hygienically packed spices and masala products. We carefully check every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
1. Eligibility for Returns
Due to the nature of food and spice products, we generally do not accept returns of products once delivered, especially if the product has been opened or used.
A return or replacement may be considered in the following situations:
- You received a damaged or leaking product.
- You received the wrong product.
- The product received is different from what you ordered.
- The package is missing a product that was included in your order.
- The product has a manufacturing or packaging defect.
2. Reporting an Issue
If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photographs of the product and packaging
- A photograph of the shipping label
- A brief description of the issue
Our team will review your request and may ask for additional information if required.
3. Replacement
If your return/replacement request is approved, KitchenPure Masala may provide a replacement product, subject to availability. In cases where replacement is not possible, we may provide a refund according to the applicable circumstances.
4. Refunds
If a refund is approved, the applicable amount will be processed through the original payment method or another suitable method communicated by our team. Processing time may vary depending on your payment provider or bank.
5. Non-Returnable Products
Opened, used, tampered, or partially consumed food and spice products are generally not eligible for return or replacement unless the issue relates to a verified manufacturing or quality defect.
6. Contact Us
For any return, replacement, or refund-related query, please contact KitchenPure Masala through our website contact details. Our support team will assist you with your request.